Customer Service Specialist: Certificate of Recognition

Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge by:

1. Using effective verbal, listening, and written communication skills in all work-related activities;
2. Using professional interpersonal skills to provide service to clients, customers, and co-workers;
3. Applying conflict resolution skills to prevent or resolve a work-related issue or conflict;
4. Applying problem solving techniques to meet the customers’ needs in a timely, efficient, and professional manner;
5. Adding value to the work environment and team by applying a service attitude;
6. Promoting tolerance and the equal treatment of all customers and co-workers through an understanding of diversity;
7. Using professional telephone and e-mail etiquette in all telephone and electronic communication;
8. Selecting and applying appropriate technology to meet the customers’ needs;
9. Being informed and proactive concerning current developments and new technology that affect the workplace;
10. Using networking skills and a professional attitude to gain meaningful work experiences and employment advancement.